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Contact Centres: Why They’re Vital for Charities

03-May-2017
Charities are an integral part of helping national and international communities improve their lot. They are also an integral part of civic society. They make sure the hungry are fed, the ill find wellness and the homeless are housed. We now know that one of the must cutting-edge ways they can continue to do the fantastic work they do is through .. read more

Customer Loyalty: The Art of Keeping Your Customer

20-Apr-2017
Acquiring new customers can be a real challenge for a growing company. It takes a savvy knowledge of the customer base and a skilled team to really pull it off. However, what is sometimes overlooked in the rush to build your company is perhaps the most important factor of all - valuing your existing customers completely. .. read more

Telesales: Why it’s the Career Path for You

13-Apr-2017
Call Centres have become a happy phenomenon in the field of sales these days. Working for a call centre can transform you from a sales novice, into a sales wizard. The opportunity for continuous personal growth and incredible experience is big as well, with call centres and sales opportunities popping up continually. .. read more

SALES SKILLS DEVELOPMENT & SALES BEST PRACTICE: 4 quarters in building a world-class Sales Team

10-Apr-2017
Reward Success. Telesales is a challenging industry. Naturally, some people are sharper at hitting targets than others. Reward that, but don’t forget that everyone has to win together. .. read more

Why choose a career in sales?

03-Apr-2017
In the ever-changing jobs market, sales jobs are blazing a trail, both for employers and potential employees. Few other jobs offer the chance to start at entry level and progress to massive heights. With flat hierarchies, infinite possibilities for progression and big money to be made, there’s all the reason in the world to start your career in .. read more

How Do We Minimise Churn? We Understand It, Then Address It

22-Feb-2017
In Fact, we don’t just strive to understand and address churn – we even welcome it. Investigating churn uncovers vital information for company growth. .. read more

Sales Motivation: Does Creativity, Healthy Competition & Fun Work?

07-Feb-2017
The start of the year can be a tough month for sales. Potential customers are still paying for Christmas, the weather is bad and your sales team, like everybody else, is feeling the January slump. So how do you motivate your team under these circumstances?  .. read more

Customer Win Back Campaigns – Why and How They Make You Money

25-Jan-2017
The data that companies collect on each customer - products or packages bought, amount of usage, upgrades, downgrades, duration of account etc. – means they build up good user profiles on all of us. If someone decides to cancel a subscription and leave a company, this data on customer behaviour can make winning back customers a much easier job. .. read more

Lead Generation – Getting sales leads just got easier

19-Jan-2017
We all know sales is a tough job. It’s also a skill – some people are naturally great at sales; the best sales people love it. But if you’re a fantastic sales person chances are you love closing the deal. The high you get from pulling a lead over the line beats any other part of the journey. Maybe your best at closing – your boss knows once you .. read more

Sales Outsourcing in 2017 – 2 Points to Consider

10-Jan-2017
Why Outsource Your Sales?   .. read more

See our work in action


  • Leading digital network provider

    Improved customer satisfaction ratings by 45% and reduced Year on Year customer churn by 23%

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  • Pan-European Telecommunications Company

    Sales & service support across all inbound and outbound channels for major new product introduction Over 100 agents and infrastructures with an intensive 4 week training journey Compressed timeframe from announcement to launch

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  • Nationwide mobile phone services provider

    Increased sales lead generation productivity by 68% YoY

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  • National electricity provider

    Targeted service levels consistently achieved 87% of the time (increased from 72% one year previously)

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  • Leading national animal welfare charity

    In 2014 the number of new donors signing up following a campaign increased by an average of 56% versus similar campaigns in 2013

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  • On-line Golf Holiday Company

    Improved first call resolution rates and reduced the number of internal transfers by 45%

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  • Hardware and Homeware retailer

    Increased on-line conversion rates by 17%

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  • Leading regional credit union

    Advanced campaign management capabilities and outbound functionality to increase the company’s account recovery rates

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  • National Insurance Group

    Reduction in costs and complexity by integrating disparate contact point solutions into one reporting system

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  • Leading digital media provider

    Service successfully rolled out and ramped up within 6 weeks of recruitment process starting (5 weeks ahead of target)

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