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Contact Centres: Why They’re Vital for Charities


Charities are an integral part of helping national and international communities improve their lot. They are also an integral part of civic society. They make sure the hungry are fed, the ill find wellness and the homeless are housed. We now know that one of the must cutting-edge ways they can continue to do the fantastic work they do is through call centres and the agents and sales teams who drive them.

Organisations such as Trócaire and Oxfam have done immeasurably positive and vital work throughout the World and have improved the lives of many thousands of people. Organisations such as these effect change not just by providing much needed assistance and saving lives, but also by giving communities the tools they need to help themselves. Increasingly, contact centres are making it so much easier for this vital work to continue.


So why should charities use call centres?


Organisations that seek to better lives are becoming aware of the indispensable power of mass communications to reach out to the public and further their good work. This doesn’t just include the likes of Social Media - Facebook, Twitter and so on, but also the growing industry of highly skilled individuals who can help a charity organisation reach the people. Just as important, the fact that it takes the pressure off charities to constantly put boots on the ground and use valuable volunteer’s hours. Trained agents with a knowledge of world issues and a desire to make a difference can rapidly increase the great work done by many charities by reaching those that otherwise would not be reached.

 As the issues facing our world become more apparent, charitable organisations need to constantly adapt in their mission to create comfort and harmony. As call centres and their agents become increasingly more specialized, so too will the ability to help the heroes that carry out this work.

About The Author:

Niall O'Sullivan is a Journalist and Contributing Content Writer for Zevas Communications. Connect with Niall on LinkedIn.


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