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Sales Outsourcing in 2017 – 2 Points to Consider

10-Jan-2017
Why Outsource Your Sales?   .. read more

THREE QUALITIES OF AN EXCELLENT CALL CENTER AGENT

06-Jan-2017
Successful call center agents will have certain qualities that will help them to succeed. It takes training to be a successful call center agent, but there are certain qualities that will help you become an excellent call center agent. Here are three must have qualities to be a great call center agent. .. read more

GLOBAL CALL CENTER SOLUTIONS FOR MULTILINGUAL CORPORATIONS

05-Jan-2017
In the modern business environment, where customer diversity and worldwide operations are progressively common, call centres are expected to offer multilingual support, in order to remain competitive in the growing industry. A global call center for multilingual corporations can provide various services. Through the support of many different .. read more

HOW TO BE SUCCESSFUL AT TELEMARKETING B2B

05-Jan-2017
Calling prospective customers can be overwhelming, even when telemarketing business to business. Though a direct business contact will likely be more fruitful than cold calling residential customers, there are still many challenges for telemarketers to overcome. To start, ensure that your data is up to date and relevant. One of the greatest .. read more

3 STRATEGIES FOR LEAD GENERATION

05-Jan-2017
Leads are a necessity for any successful business-to-business strategy, but coming up with new ideas for how to increase leads can be a challenge. In Ireland, multi channel call centres are employing innovative ideas in the field of lead generation. Here are a few of the best ideas and strategies for generating more leads: Create diverse content. .. read more

THE FUTURE OF A CALL CENTRE IN IRELAND

05-Jan-2017
As call centres grow and develop with the times, so do the demands of the callers. With so much growth in the industry, there are many trials and tribulations to overcome in order to achieve higher conversion rates and handle the growing volume of customers. The future of a call centre in Ireland requires multi channel solutions and 24-7 support, .. read more

CALL MONITORING IN INTERNATIONAL CALL CENTRES

05-Jan-2017
With so many beneficial reasons to use an international call centre, it is no wonder that so many businesses make successful use of them. Through the years, call centres in Ireland have adopted and enhanced the use of call monitoring to promote positive interactions and overall quality of service. With the support of elite software, an .. read more

WHY INBOUND CALL CENTERS ARE GROWING

05-Jan-2017
With millions of consumers to satisfy, twenty-four hours a day, using an inbound call center in Ireland has become standard practice for many large companies. An inbound call center has a fully functioning and well-trained staff armed with the latest in software and communications technology, and they are much better equipped for large amounts of .. read more

CUSTOMER RETENTION AND WIN BACK IN 2016

05-Jan-2017
There are times when something goes wrong and a customer is not happy. Some companies make the mistake of writing off these customers. That is a mistake for a few reasons. First, an unhappy customer will spread the word about their bad experience. Second, you will lose a customer that you worked hard to obtain. Third, you are missing a great .. read more

TELEMARKETING WIN-WIN SITUATIONS

05-Jan-2017
For many businesses in Ireland, one of the biggest challenges of a telemarketing campaign is in managing the expectations of the clients. A common mistake is to over promise and under deliver. Communication is key to achieving the right kind of balance between the client and the product or service. There is also an underlying need to impress the .. read more

See our work in action


  • Leading digital network provider

    Improved customer satisfaction ratings by 45% and reduced Year on Year customer churn by 23%

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  • Pan-European Telecommunications Company

    Sales & service support across all inbound and outbound channels for major new product introduction Over 100 agents and infrastructures with an intensive 4 week training journey Compressed timeframe from announcement to launch

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  • Nationwide mobile phone services provider

    Increased sales lead generation productivity by 68% YoY

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  • National electricity provider

    Targeted service levels consistently achieved 87% of the time (increased from 72% one year previously)

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  • Leading national animal welfare charity

    In 2014 the number of new donors signing up following a campaign increased by an average of 56% versus similar campaigns in 2013

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  • On-line Golf Holiday Company

    Improved first call resolution rates and reduced the number of internal transfers by 45%

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  • Hardware and Homeware retailer

    Increased on-line conversion rates by 17%

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  • Leading regional credit union

    Advanced campaign management capabilities and outbound functionality to increase the company’s account recovery rates

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  • National Insurance Group

    Reduction in costs and complexity by integrating disparate contact point solutions into one reporting system

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  • Leading digital media provider

    Service successfully rolled out and ramped up within 6 weeks of recruitment process starting (5 weeks ahead of target)

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